Do I have to offer consumers a repair?

From 31 July 2026 (the date national rules apply), manufacturers of products with EU repairability requirements (household appliances, phones, tablets, washing machines...) must repair them at a consumer's request within a reasonable time and at a reasonable price, using the common European repair information form; the guarantee is extended after a repair.

Who must?

Manufacturers of goods listed in Annex II of the directive sold to consumers in the EU, and importers or distributors when the manufacturer is outside the EU.

What to do?

1. Check whether your product is on the list (Annex II: washing machines, fridges, vacuum cleaners, phones, tablets...).
2. Prepare the European repair information form (price, time, conditions).
3. Offer spare parts and repair instructions at a reasonable price; do not block repairs with software.

Where to file?

Nothing is filed; the form is given to the consumer on request.

Who checks?

National consumer protection authority

Fine

A directive: each member state sets the penalty in its own law (for Croatia we follow the Official Gazette).

What if I am already late?

Prepare the form and a channel for repair requests; a reseller that is not the manufacturer needs to know who repairs.